Complaints Management:
1. The editor-in-chief receives all comments and complaints and acknowledges the receipt of all complaints.
2. The editorial secretary and editorial manager review complaints to handle them, investigate claims, and resolve them quickly.
3. The editor-in-chief is encouraged to make recommendations for improving the system and discuss that with journal editors and staff as well.
4. The editor-in-chief sends an explanation and information to the person submitting the complaint.

 

The objective of this policy is to ensure that complaints are dealt with fairly and effectively. The journal complaints management system aims to:
1. Enable us to respond to issues raised by the complainants in a timely and cost-effective manner.
2. Enhance the confidence of authors in our publishing process.

 

For any complaints, please get in touch with us through the following address: